Dutch speaking Service Desk Agent (m,f) Streaming platform

Communicate with customers using various channels (telephone, email and chat)

Ensure customer satisfaction and provide professional customer support

Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow

Identify the issue the client is facing, troubleshoot and provide the solution

Identify when the issue should be re-assigned to another department or more senior representative

Collaborate with other specialists to solve or properly close help tickets  

Document each action taken and categorize cases and possible bugs, so that our engineering team can address them

Maintain and update all job-related administrative forms

Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)

Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  

Resourceful and stress resilient personality that can adapt and remain calm in all situations

Ability to meet tight deadlines with minimum supervision and in timely manner

Ability to work independently, while being team player at the same time.

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

Meal allowance

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation allowance and assistance in finding accommodation

And many others!