German or Dutch -speaking Customer Advisors (m,f): Hospitality Tech

Start : 17th August

We are partnering with a global leader in home technology to recruit Dutch or German speaking Customer Advisors.

Customer Request Processing (Written or Voice Streams): Handle customer inquiries via ticketing (emails), voice (inbound/outbound calls), or messaging (Live Chat & WhatsApp) systems, based on operational scheduling and line assignments. 

 Be the Brand Ambassador: Represent Zenchef and CoverManager with warmth, high empathy, and professionalism, ensuring every restaurant interaction reflects our core hospitality values. 

 Master the Products: Develop an in-depth knowledge of Zenchef and CoverManager platform features to provide accurate, high-quality, and timely technical support. 

Efficient Issue Resolution: Synthesize information efficiently to process a large volume of daily restaurant requests by targeting needs and responding quickly. 

Professional Escalation Handling: Identify high-level technical bugs or complex billing requests

• C1 level for all primary languages, Englich B2

  • Solid experience in customer relations or hospitality environments

  • Solution-driven and proactive, you can efficiently guide customers clearly to solve a 

  request. 

  • Computer literacy

  • Contextual Empathy: Understanding that a technical issue right before a restaurant's 

  lunch or dinner service is an operational emergency.

  • Strong contact handling skills and active listening

  • Strong writing skills for email handling

  • Customer orientation and understanding of handling sensitive data

  • Excellent communication skills

  • Ability to multi-task, prioritize, and manage time effectively

• Relocation support: flight, accommodation, and housing assistance — all covered.
• Competitive monthly salary plus 2 extra salaries per year.
• Comprehensive training by certified instructors on products and customer service best practices.
• Health care benefits and access to numerous employee discounts.
• Opportunities for career development and professional growth within a global organization.
• Free online Greek language courses and ongoing learning support.
• Work for a Great Place to Work–certified company that promotes diversity and equal opportunities for all.