Operations Customer Expert (m,f) : Dutch : Road Services

Porto, Portugal (Hybrid)Hybridmid

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Quick Summary

Overview

Start:4/05 or 1/06 or 15/06 DUTIES AND RESPONSIBILITIES: Assist customers via phone, email, and chat with inquiries related to products. Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs.

Requirements Summary

Native/fluent Dutch both verbal and written. Fluent in English (minimum B2 level) Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries Strong problem-solving abilities to address…

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OtherExpert

Start:4/05 or 1/06 or 15/06

Responsibilities

~1 min read

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Assist customers via phone, email, and chat with inquiries related to products.
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Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs.
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Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction.
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Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up.
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Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution.
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Collaborate with internal teams to deliver efficient and effective solutions to customer issues.
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Perform regular customer service tasks, including updating and maintaining the customer database.
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Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement.
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Manage customer complaints and oversee the returns process, ensuring compliance with company policies.

Requirements

~1 min read

Native/fluent Dutch both verbal and written. Fluent in English (minimum B2 level)
Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus
Strong organizational skills to manage multiple customer requests and document conversations accurately.