Technical Customer Support Representatives (m,f) German: Home Appliances

Start: 07.09.26

Location: Hybrid possible after training period On-site Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses

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  Provide technical customer support in German via voice channels

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  Assist customers with questions and issues related to home appliance products

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  Troubleshoot technical and product-related problems

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  Identify customer needs and provide clear and accurate solutions

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  Guide customers through appropriate troubleshooting steps

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  Document customer interactions and relevant case information accurately

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  Escalate complex technical issues when required

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  Maintain a professional and customer-focused approach throughout each interaction

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  Meet required quality, productivity and customer service standards.

• German language proficiency at C1 level

• Previous customer service or technical support experience is preferred

• Strong verbal communication skills in German

• Good technical understanding and ability to troubleshoot customer issues

• Customer-focused and solution-oriented approach

• Good organisational skills and attention to detail

• Comfortable working with computer systems and internal tools

• Ability to work effectively in a structured customer support environment

• Willingness to work fully on-site in Bucharest for the first three months

• Legal right to work in Romania / valid work permit.

• Excellent remuneration package based on experience, skills and performance

• Guidance and tools to reach your full potential

• Relocation support for international candidates (coming outside of Romania) 

• Sign-on bonus for new joiners 

• Rewarding performance bonus structure 

• Meal allowance 

• Medical Subscription

• Wellbeing programs

• And many others!