Technical Support Representative(m,f) Czech/ Slovak or Polish: Gaming

Location: Budapest, Hungary 

Work model: On-site

Employment type: Full-time

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  Provide customer support to users regarding technical issues and account-related enquiries

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  Assist customers with account setup and management

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  Support customers with game purchases and related enquiries

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  Handle account security and hacking-related cases

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  Provide support primarily by phone, as well as through email and other written communication

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  Identify the cause of customer issues and provide accurate solutions or guidance

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  Learn and apply technical knowledge of supported systems and devices

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  Accurately use internal systems and follow established support procedures

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  Handle sensitive customer and payment-related information within a secure PCI environment

• C1/C2 level of Polish / Czech or Slovak

• B2 level of English

• Strong interest in technology and gaming

• Ability to learn technical information and new systems quickly

• Good communication skills and a customer-focused approach

• Ability to investigate issues and provide clear, accurate support

• Willingness to work fully on-site in a secure PCI environment

• Competitive salary and performance-based incentives

• Comprehensive health, dental, and vision insurance

• Opportunities for professional growth and career development within a global technology leader

• Meal allowance

• Relocation support

• A collaborative and supportive team environment

• Generous paid time off and holiday schedule

• Employee discounts

• And many more!!!