Assistant Account Manager

Pesapal is the leading payment services company with local know-how in building payments and business tools for Africa. Since 2009, Pesapal has empowered tens of thousands of African businesses and entrepreneurs to collect payments online and in person via mobile phones, cards, and bank transfers, backed by popular digital tools for ticketing, reservations, reporting, inventory, merchant credit, and APIs.

We support growth for everyday businesses across Africa, providing a secure, convenient, and effortless tech-enabled infrastructure tailored to enable them to thrive and deliver seamless payment experiences for their consumers. We are on track to connect a million African businesses to digital payments, e-commerce, and the global financial system by 2030.

We are looking for a results-oriented and customer-focused Assistant Account Manager to drive merchant retention, satisfaction, product adoption, and revenue growth across an assigned portfolio. The successful candidate will build strong merchant growth through proactive engagement, structured account planning, and data-driven decision-making. They will identify growth opportunities, support increased product usage, resolve customer challenges, and collaborate with internal teams to deliver exceptional merchant experiences and maximise customer value.

This opportunity is ideal for a commercially driven individual with strong relationship management skills, a passion for customer success, and the ability to turn insights into measurable business outcomes.

Pesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth. We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.