Collections Officer

We are looking for a resilient and results-oriented Collection Officer to support the recovery of delinquent merchant accounts across an assigned portfolio. The role is primarily field-based and involves merchant engagement, repayment negotiations, account follow-up, and accurate portfolio reporting.

The successful candidate will work closely with Credit, Legal, Customer Support, Sales, and recovery partners to improve collections performance, reduce Portfolio at Risk (PAR), and maintain positive merchant relationships while ensuring compliance with internal policies and regulatory requirements.

This is a one (1) Year contract-based role, renewable based on performance and business needs, ideal for a self-driven individual who thrives in a fast-paced, target-driven environment.

Pesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth. We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.