Regional Veterinary Business Operations Partner

At Petfolk, we’re reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.

• Recruit, develop, and retain strong Pet Care Center leaders
  
  
• Provide coaching on KPIs, processes, and leadership practices
  
  
• Create individualized development plans and encourage growth
  
  
• Reinforce leadership rhythms (huddles, floor presence, daily wrap-ups)
  
  
• Partner with Learning & Development to provide ongoing support
  
  

• Ensure consistent use of Petfolk’s operational playbooks
  
  
• Monitor KPIs weekly and support completion of key tasks
  
  
• Identify opportunities early and provide retraining or resources as needed
  
  
• Serve as a regional point of clarity for operational processes
  
  
• Participate in weekend rotational operations support
  
  

• Partner with leaders to meet financial and operational goals
  
  
• Collaborate with Finance & Strategy to identify risks and solutions
  
  
• Monitor DVM schedules and help forecast regional needs with sustainability in mind
  
  

• Lead with presence, clarity, and collaboration
  
  
• Partner closely with Partner Doctors and Regional Medical Partners
  
  
• Model and reinforce Petfolk’s SWEAT values in every interaction
  
  

• Support new PCC openings and strategic initiatives
  
  
• Work with HQ teams to implement scalable, effective solutions
  
  

• 10+ years in veterinary, healthcare, or service-based operations
  
  
• 3+ years managing 10+ multi-site locations (preferred)
  
  
• Strong understanding of high-performing veterinary workflows
  
  
• Comfortable using data and metrics to guide decisions
  
  
• Excellent communicator and relationship builder
  
  
• Proven leader who develops teams and creates systems that scale
  
  
• Aligned with Petfolk’s mission to raise the bar in pet care
  
  

We’re on a mission to create a better world for pets, their people, and the professionals who care for them. That means supporting leaders, building effective systems, and fostering a culture of excellence.

As a Regional Business Partner, you’ll play a key role in ensuring our teams are set up to thrive — with clear expectations, the right tools, and strong support.