Quality Manager

JOB DESCRIPTION

Job Title: Quality Manager

Department: Operations

Company Overview

Pexco is a leading component supplier across a variety of industrial end markets and applications with production facilities in the US, Mexico, and Canada. The Company is primarily engaged in designing and manufacturing not only extruded plastic (commodity to high-performance) tubes and profiles through an expansive twelve-site footprint but also specializes in the injection molding of high-performance polymer parts. In addition, Pexco offers a wide range of differentiated, value-added services, including design, prototyping, die building, sub-assembly, fabrication and supply chain management. Moreover, Pexco has developed deep expertise in processing PTFE rod, tube, sheet, tape, and pipe, as well as in rubber extrusion serving the RV and other industries.

Pexco’s innovative products are utilized in fluid handling, electrical insulation, traffic safety, infrastructure, and lighting applications across aerospace & defense, medical, electronics & semiconductors, mobility, environmental testing, pharmaceuticals, food & beverage, and other high-growth end-markets. The Company sells directly to more than 2,000 customers, including OEMs and end-users, as well as through distribution in certain markets.

Pexco has built an industry-leading reputation through its focus on short-run products with rapid turnarounds, tight tolerances, material science expertise, and a high degree of operational complexity. The company has a proven track record of growing its core segments and entering attractive new verticals over time to gain an increased share of a $10 billion total addressable market.

Pexco’s strategy is to consistently deliver compelling customer value within both our core and strategic market segments. Continuous improvement and ease of doing business (internal and external), remain a consistent operating theme for Pexco.

Job Location:

Athol, Ma Based, supporting Plaistow, NH

Position Summary

The Quality Manager is responsible for overseeing all aspects of the quality management system to ensure products meet or exceed customer expectations and comply with applicable standards and regulations. This role leads the quality team, drives continuous improvement initiatives, and partners with other departments to promote a culture of quality throughout the organization.

Key Responsibilities

• Lead, mentor, and develop quality department staff to achieve departmental and organizational goals.
• Assign priorities, monitor workloads, and evaluate performance.
• Promote a culture of accountability, continuous improvement, and teamwork.

• Oversee inspection processes, product testing, and verification activities to ensure compliance with specifications.
• Maintain and improve the Quality Management System (QMS) in alignment with ISO or other relevant standards.
• Lead internal and external audits, addressing findings and implementing corrective actions.

• Serve as the primary contact for customer quality issues, ensuring timely resolution.
• Collaborate with suppliers to establish and maintain quality standards.
• Manage customer complaints, nonconformances, and return material authorization (RMA) processes.

• Lead root cause analysis and implement corrective/preventive actions to address systemic issues.
• Utilize data and metrics to identify trends and opportunities for improvement.
• Partner with operations to improve processes, reduce defects, and enhance efficiency.

• Ensure compliance with customer, regulatory, and industry requirements.
• Maintain quality records, inspection reports, and related documentation.

Other duties and responsibilities as assigned.

• Bachelor’s degree in Quality Management, Engineering, or related field preferred.
• 5+ years of quality management experience in a manufacturing environment.
• Strong knowledge of ISO standards, quality tools, and methodologies (Six Sigma, SPC, etc.).
• Excellent problem-solving, analytical, and decision-making skills.
• Strong leadership, communication, and interpersonal abilities.
• Proficiency with Microsoft Office and quality management software.

• High level of integrity and accountability.
• Strong attention to detail and commitment to quality.
• Collaborative and results-driven.
• Ability to work under pressure and manage multiple priorities.

This position requires standing for extended periods, operating machinery, and lifting up to 50 pounds. This position operates primarily in an office environment but requires regular time on the production floor. Eye, ear, and footwear protection are required in designated areas.

Pexco is committed to a policy of equal opportunity for all employees. It is the company's policy to seek and employ the best qualified personnel in all positions, provide equal opportunity for advancement, and administer these activities in a manner which does not discriminate against or give preference to any person based on race, color, religion, age, sex, national origin, disability, ancestry, sexual orientation, marital status, arrest or conviction record, or any other basis prohibited by state or federal law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.