Assistant Manager

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

• →Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• →Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• →Assist with Staff Management and provide backup support to Club Manager as needed.
• →Assist in scheduling and supervising staff.
• →Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• →Assist in resolving or escalating employee issues or concerns.
• →Involved in all front desk related activities including:
• →Answer phones in a friendly manner and assist callers with a variety of questions.
• →Check members into the system.
• →New member sign-up.
• →Take prospective members on tours.
• →Facilitate all member requests, issues and questions.
• →Assist in overseeing cleanliness and maintenance of facility.
• →Assist in ordering of supplies using specific budget based on club requirements.
• →Assist in tracking statistics and reports (weekly, monthly, and annually).
• →Backup support for any employee who is absent.

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

• Employee Recognition Program
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness