IT Support Specialist II

Purpose and role of job: Qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. Train users of the systems to make appropriate and safe usage of the IT infrastructure. Successful IT Technician will have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

• Problem solving and decision-making skills.
• Track help desk tickets and service requests.
• Analyze and trouble shoot hardware, software and security access requests, including PC’s, laptops, business unit applications and site servers, and media devices
• Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, application software
• New employee computer set up and handling of repair to existing equipment.
• Cover all business unit location I.T. service needs as necessary Support shared services endeavors for the business unit on projects and as remote hands including thin clients, Citrix and application servers, facilities security, and networking
• Support and enablement of Exchange based resources including calendars, rooms, equipment
• Enable and support departmental, project based, public, and private collaboration resources including folders and SharePoint areas.
• Document procedures and assist in educating and training the user community
• Ensure full customer satisfaction.
• Proficient troubleshooting abilities and attention to detail.
• Increase business efficiency through IT-enabled process improvement using existing tools as well as hardware and software resources.
• Ensure data security and integrity at the employee, application, and facility level following enterprise-wide defined policy and practice.
• Aligning local IT resources, shared resources with business unit objectives
• Manage network equipment and keep service secure and upgraded. Ensure effectiveness and compliance.
• Ability and desire to engage with all functions of the business unit and associated processes to understand and articulate the business requirements as well as the IT capabilities and requirements.
• Ability to manage priorities and deliver results with limited resources.
• Ability and desire to be hands on with applications and technology tools to deliver solutions.

• Associate’s degree in computer science or above, desired.
• CompTIA A+ or MCDA Certifications a plus.
• All experience levels are encouraged to apply.

• Must be able to walk the facility for the duration of the shift
• May need to grasp, hold, carry, lift, crawl, kneel, squat occasionally during Shift
• May need to climb without issue with heights up to three (3) levels
• Withstand temperature changes between high temperatures and moderate to low temperatures
• Hearing protection, safety glasses, safety shoes and hard hat required in designated areas

Disclaimer: The above information on this job description has been described to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent.