Digital Merchandiser

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery.  We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

The eCommerce Category Merchandiser is responsible for delivering a best-in-class online merchandising experience across digital healthcare and online medical services. The role drives commercial performance by optimising product and service journeys, enhancing visibility, and improving conversion through data-led insights.

By ensuring online healthcare services are easy to find, understand and access, the role supports a seamless, patient-centric digital experience aligned with the organisation’s mission to make healthcare more accessible and convenient.

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

·        Competitive contributory pension

·        Occupational sick pay

·        Long-service awards and refer-a-friend bonuses

·        Professional registration fees covered (GPhC, NMC, CIPD and more)

·        Cycle to Work and Green Car schemes (subject to eligibility)

·        Enhanced maternity and paternity pay

·        Flexible hybrid working to help balance work and home life

·        Private healthcare insurance at discounted rates (Aviva)

·        Employee Assistance Programme and in-house mental health support

·        Access to discounted gym memberships via Blue Light Card and benefits schemes

·        Regular health and wellbeing initiatives

·        Strong commitment to CPD, training and professional development

·        25 days’ annual leave, increasing with service

·        Buy and sell holiday scheme

·        Regular social events throughout the year

·        Deliver effective online merchandising across categories and propositions using the BigCommerce platform

·        Maintain website taxonomy, navigation structures, and onsite search functionality

·        Ensure accurate product setup, including attributes and supporting data

·        Manage and optimise promotional activity to support trading performance

·        Improve PDPs and PLPs to enhance user experience and conversion

·        Use data insights to implement personalisation, cross-sell and upsell strategies

·        Collaborate with commercial teams to ensure product availability and high-quality content

·        Partner with digital marketing teams to optimise landing pages and campaign performance

·        Monitor and improve key ecommerce metrics (e.g. conversion, add-to-basket, checkout journey)

·        Manage and publish website content using CMS tools and support search optimisation activities

·        Proven capability in utilising ecommerce platforms and CMS/page builders (e.g. Storyblok, Shopify, Magento) to deliver effective online merchandising

·        Strong understanding of ecommerce KPIs (e.g. CVR, AOV, revenue, CTR, add-to-basket) with a clear focus on sales drivers, margins and profitability

·        Experience improving PDPs, PLPs and end-to-end customer journeys through UX optimisation and conversion rate optimisation (CRO) techniques

·        Hands-on experience with onsite search optimisation, product ranking, and merchandising strategies (e.g. sorting rules, lifecycle management)

·        Experience using data and analytics tools (e.g. Google Analytics, dashboards, A/B testing) to drive performance improvements

·        Familiarity with promotional tools, trading platforms and agile trading practices (reacting to trends, seasonality, and stock levels)

·        Exposure to personalisation and recommendation tools to enhance customer engagement and conversion

·        Strong understanding of SEO fundamentals and onsite optimisation to improve product/category visibility

·        Confident stakeholder management skills, with experience collaborating cross-functionally (e.g. commercial, marketing, tech teams)

·        Strong analytical, technical and communication skills, with proficiency in Excel and a working knowledge of HTML/CSS advantageous

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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