Digital Navigator (Grant)

Are you ready to make a difference in the City of Pharr? As a Full-Time Digital Navigator, you will play a crucial role in helping our community access essential digital resources. This onsite position offers an exciting opportunity to work closely with residents, fostering innovation and problem-solving skills. With a competitive pay of $42,000.00, you will be at the forefront of customer-centric service, driving forward-thinking initiatives that enhance the quality of life for our citizens.

Join a dynamic team dedicated to making a positive impact in the community while developing your professional skills. Together, we will navigate the digital landscape, empowering our citizens to thrive in an increasingly tech-driven world. You will be offered great benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Step into this exciting role and be part of our journey to redefine service in Pharr, TX!

As a Full-Time Digital Navigator with the City of Pharr, you will become an essential resource in helping residents effectively utilize TeamPharr.Net products and services. You’ll engage directly with customers, ensuring they receive accurate information and support tailored to their technical literacy levels. Your role will involve troubleshooting a range of issues, using detailed checklists and scripts to evaluate solutions while maintaining professional communication throughout the process. You will also provide on-the-spot training and facilitate both in-person and remote classroom instruction in vital digital skills, covering topics such as email setup, web navigation, Microsoft Office usage, and internet safety. By assessing residents’ technology access and needs, you will play a critical role in enhancing their digital literacy while planning and participating in community outreach events and workshops.

Join us to empower our community, one digital skill at a time!

To succeed as a Full-Time Digital Navigator with the City of Pharr, a diverse skill set is essential. A solid understanding of the organization's mandate, service philosophy, policies, and procedures will enable you to effectively convey information and provide excellent customer service. Familiarity with adult education principles and methods is crucial for delivering impactful training sessions. Proficiency in digital and virtual training platforms will enhance your ability to teach residents essential digital skills.

Additionally, a comprehensive understanding of how the internet and wireless networks function, coupled with knowledge of broadband service challenges, will empower you to devise strategic solutions. Strong analytical and problem-solving skills are necessary to quickly diagnose and resolve network issues, ensuring resident satisfaction. Above all, a customer-centric approach, coupled with a friendly demeanor and professional appearance, will help you forge positive relationships with those you assist.

Knowledge and skills required for the position are:

• Knowledge of the organization’s mandate, service philosophy, policies and procedures, planning and budgeting processes.
• Knowledge of adult education principles and methods.
• Knowledge of digital and virtual training platforms.
• Knowledge of how internet and wireless network’s function.
• Knowledge of issues and challenges related to improvement of broadband services and ability to develop strategic solutions.
• Proficient in computer software such as Microsoft Word, PowerPoint, Excel.
• Must be customer-service oriented, always have a customer friendly attitude and professional appearance.
• Strong analytical and problem-solving skills to quickly diagnose and resolve home network issues.

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.