HR Generalist, Provider Relations

Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

• →Serve as a primary Human Resources liaison for the organization’s provider workforce, including physicians, nurse practitioners, physician assistants, behavioral health providers, dentists, specialists, and other licensed healthcare professionals.
• →Build and maintain positive, professional, and trust-based relationships with providers across departments, sites, and service lines.
• →Serve as a point of contact for provider concerns, questions, workplace issues, and HR-related matters, ensuring timely follow-up, clear communication, and appropriate resolution.
• →Maintain regular communication with providers and leadership to identify concerns, address barriers, and support a positive provider experience.
• →Partner with clinical and operational leaders to understand provider needs, workplace dynamics, morale concerns, and retention risks.
• →Track, document, and identify trends in provider concerns, workplace issues, and engagement challenges, and recommend proactive solutions to HR leadership.
• →Support provider engagement initiatives that promote communication, retention, satisfaction, and alignment with the organization’s mission and values.
• →Help providers navigate organizational workflows and processes, HR policies, benefits-related questions, workplace expectations, and appropriate escalation channels.

• Manage provider relations matters, including provider concerns, workplace conflicts, communication issues, policy violations, and complaints, from intake through resolution.
• Conduct prompt, thorough, and impartial reviews or investigations into provider-related workplace concerns, including allegations of misconduct, harassment, discrimination, retaliation, unprofessional conduct, and policy violations.
• Prepare comprehensive provider relations documentation, including reports, summaries, timelines, findings, recommendations, and case narratives that accurately document facts, witness statements, evidence, credibility considerations, and organizational risk.
• Serve as a neutral and professional resource in addressing conflicts involving providers, managers, clinical leaders, administrative teams, and other employees.
• Partner with HR leadership, compliance, legal counsel, clinical leadership, and operational leadership, as appropriate, on complex or high-risk provider relations matters.
• Ensure consistent application of employment policies, workplace expectations, and corrective action practices involving providers.
• Maintain confidentiality and handle sensitive provider-related information with discretion, professionalism, and sound judgment.

• Interpret and apply HR policies, procedures, and employment laws to provider-related employment matters to ensure compliant and consistent decision-making. 
• Support the development, implementation, and communication of policies and procedures impacting the provider workforce. 
• Ensure compliance with federal, state, and local employment laws, including California-specific requirements as applicable. 
• Partner with HR leadership, compliance, credentialing, clinical leadership, and other internal stakeholders when provider relations matters intersect with credentialing, licensing, privileging, patient care, compliance, or regulatory concerns. 
• Assist with internal audits, regulatory reviews, and documentation related to HR compliance, provider relations matters, and workplace investigations. 
• Maintain accurate and organized documentation related to provider concerns, investigations, communications, corrective actions, and other employment-related matters 

• Partner with managers and employees to provide guidance, consultation, and problem-solving support across a broad range of Human Resources functions, with a primary focus on employee relations, workplace investigations, performance management, and policy interpretation
• Maintain advanced knowledge of the organization's Human Resources Information System (HRIS) and serve as a subject matter expert for employee records, workflows, reporting, system functionality, troubleshooting, and process optimization
• Generate, analyze, and distribute HR reports and workforce data to support compliance, operational decision-making, workforce planning, and organizational initiatives
• Support benefits administration activities, including employee inquiries, enrollment changes, qualifying life events, open enrollment activities, and coordination with vendors and internal stakeholders
• Maintain accurate and timely employee records, personnel files, HR documentation, and system data in accordance with organizational policies and regulatory requirements.
• Develop, maintain, and audit Human Resources records, documentation, forms, and processes to ensure accuracy, consistency, compliance, and operational effectiveness
• Support onboarding activities to ensure a consistent, compliant, and positive employee experience
• Coordinate and support employee training initiatives, compliance training requirements, and professional development programs, including tracking and reporting completion status
• Participate in HR projects and organizational initiatives, including process improvements, policy implementation, system enhancements, audits, and compliance-related activities.
• Provide operational support and backup coverage for other Human Resources functions as needed to ensure continuity of department operations
• Assist with the development, implementation, and continuous improvement of HR processes, procedures, and employee programs that support organizational effectiveness and employee engagement
• Perform other Human Resources-related duties and special projects as assigned

• Bachelor’s degree in human resources, Business Administration, Healthcare Administration, or a related field required; equivalent combination of education and relevant experience may be considered.
• Minimum of 5+ years of progressive Human Resources experience, with a strong emphasis on employee relations, provider relations, workplace investigations, and performance management.
• Demonstrated experience supporting physicians, advanced practice providers, licensed clinical professionals, or similarly specialized professional employee groups strongly preferred.
• Demonstrated experience managing complex employee relations matters, including complaint intake, witness interviews, fact gathering, evidence review, documentation, findings, and recommendations.
• Demonstrated experience preparing detailed, organized, and professional employee relations documentation, including investigation reports, corrective actions, performance improvement plans, case summaries, and other employment-related records.
• Strong ability to analyze complex provider and employee relations matters, identify relevant facts, establish timelines, assess risk, and present findings in a clear and defensible manner.
• Experience advising managers and leaders on performance management, corrective action, conflict resolution, and termination decisions.
• Strong working knowledge of federal and state employment laws; California employment law experience strongly preferred.
• Experience working in a healthcare, FQHC, community health center, hospital, medical group, dental practice, behavioral health setting, or similarly regulated environment preferred.
• Experience supporting provider engagement, provider retention, provider communications, or clinical workforce support initiatives preferred.
• Experience supporting compliance efforts, audits, policy implementation, and organizational investigations preferred.

Language Skills: Ability to effectively present information and respond to questions and requests from providers, employees, managers, clinical leaders, co-workers, community partners, public agencies, Board members, and others as necessary. Ability to draft clear, professional, well-organized, and audience-appropriate written communications, including investigation reports, provider relations documentation, employee relations documentation, corrective actions, and policy-related correspondence. Bilingual in English and Spanish preferred.