INR Enrollment Representative

As the INR Enrollment Representative, you will be the first point of contact for new patients in the International Normalized Ratio (INR) testing program, helping them start their health journey with confidence and support.

• Receiving, processing, and entering new patient order forms and faxed enrollments into the system, following up with practices and patients via phone or email to obtain missing information.
• Contacting new patients to confirm insurance coverage and provide out-of-pocket cost estimates based on insurance responses.
• Managing both outbound and inbound calls through the patient and clinic call center, consistently meeting quality, accuracy, and performance standards.
• Scheduling remote INR testing training with contracted nurse trainers.
• This role requires working Monday-Friday between 9:30am-6:00pm EST.

• You’ve acquired 1+ years of experience in data entry, customer service or a call center. Experience within the medical field and knowledge of Protected Health Information (PHI) or HIPAA is preferred.

• Your skills include:

• • Proficiency in Microsoft Office applications including Word, Excel and Teams.

• • Excellent technical acumen, and the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.

• You have a high school diploma, vocational education or a General Education Diploma (GED).

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

• You’re an excellent communicator with a keen attention to detail, a collaborative mindset, and the ability to excel in dynamic, fast-paced environments. You have the ability to consistently demonstrate patience and empathy in every support interaction, ensuring a positive and seamless experience for all.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

The pay range for this position in PA is $19.00 to $29.00 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Malvern, PA.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.