Assistant Store Manager

An Assistant Manager is responsible for supporting the overall operation of the store by providing excellent customer service, supervising team members, and ensuring daily tasks are completed efficiently and professionally. The Assistant Manager must lead by example with a sincere, positive, pleasant, and enthusiastic attitude while assisting in maintaining a clean, safe, and profitable store environment.

Responsibilities include assisting with employee supervision and training, handling customer concerns, processing transactions on a computerized POS register, completing shift paperwork, monitoring inventory levels, stocking merchandise, and maintaining clean, well-stocked food and beverage areas. The Assistant Manager will also assist with scheduling, enforcing company policies and procedures, and ensuring compliance with all operational, safety, sanitation, and food quality standards.

When working within the QSR food concept, the Assistant Manager is responsible for ensuring all company procedures are followed and that standards for food quality, cleanliness, sanitation, and customer service are consistently met. This position also requires maintaining the cleanliness and safety of the entire property, including the store, fuel island, and car wash (if applicable).

A qualified candidate must demonstrate leadership abilities, professionalism, dependability, strong communication and cash handling skills, and the ability to work effectively in a fast-paced environment. This position requires standing for up to 8 hours during a shift and the ability to lift 35 to 50 pounds. The position also requires frequent bending, reaching, pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

This position is primarily responsible for assisting the Store Manager with the efficient and effective management of the store. Assumes store managers responsibilities when needed.

• Responsible for supporting and enforcing store operations, policies and procedures.
• Assist manager in key responsibilities such as scheduling, training, and job execution.
• Assist manager with daily bookkeeping, depositing, invoicing and gas pricing including daily survey.
• Support manager by controlling expenses, maximizing profits and minimizing losses.
• Communicate employee’s relations problems and assist the store manager with shift coverage when needed.
• Provides prompt, courteous customer service and professionally manage any customer issues.
• Position requires lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing.
• Prepares reports as requested by management.
• Assist manager in processing time and attendance records for payroll purposes.
• Support manager in keeping good appearance of the Store and Gas Station.
• Responsible for having merchandise stocked, rotated and clean during his/her shift.
• Ability to perform the essential duties and responsibilities described for Team Members.