Data Operations Specialist

Kenilworth - Cape Townmid

Data Operations SpecialistData & AI

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Quick Summary

Requirements Summary

Provide first- and second-line support for data platform incidents and service requests.Investigate, analyse, and resolve data platform issues within agreed SLAs.

Technical Tools

Data Operations SpecialistData & AI

It's fun to work in a company where people truly BELIEVE in what they're doing!

The Data Operations Specialist is responsible for supporting the operational stability, maintenance, and continuous improvement of the organisation’s data and analytics platforms. This includes contributing to the reliable delivery and support of enterprise data services across technologies such as SAP BW, SAP BusinessObjects, SAP Data Services, SAP InfoSteward, Power BI, Snowflake, AWS-based data platforms, and related analytics technologies.
The role focuses on executing operational activities, resolving incidents, supporting enhancements, and ensuring data platforms perform effectively and reliably. The Data Operations Specialist works closely with the Data Operations Team Lead, as well as data engineers, architects, analysts, and business stakeholders to support business needs and maintain platform performance.
Over time, the role will contribute to the evolution toward a DataOps capability, supporting improved monitoring, automation, and operational efficiency across the data ecosystem.

Minimum Qualificaton

Bachelor's degree or diploma in Information Systems, Computer Science, Data Engineering, or equivalent combination of education and experience.

Minimum Experience
2–5 years’ experience working with enterprise data or business intelligence platforms.
Experience supporting or developing solutions in SAP BW, Snowflake, or similar data platforms.
Experience with data integration, ETL processes, and analytics tools.
Experience in an operational support or service delivery environment.
Exposure to cloud platforms (e.g., AWS) and tools such as Power BI is advantageous.
Retail industry experience is advantageous.
Knowledge of SAP Line of Business Systems (ERP, CAR, CRM) is advantageous

Responsibilities

~1 min read

Part of the Enterprise Data and Analytics team, responsible for supporting the operational maintenance and support of enterprise data platforms and analytics systems.

The role supports technologies including, but not limited to:
SAP BW
SAP BusinessObjects (BOBJ)
SAP Data Services
SAP InfoSteward
SAP Analysis for Office (AO)
Power BI
Snowflake
AWS-based data platforms and DevOps processes
Other current or future analytics and data technologies

The role contributes to maintaining operational stability and supporting the ongoing evolution toward a DataOps operating model.