Local Grocery Floor Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

• Grade 12 / Matric.
• A relevant retail management qualification would be advantageous.

• Minimum 3–5 years' experience in grocery retail operations.
• At least 2 years in a supervisory or management position.
• Experience managing departmental sales, stock and profitability.
• Experience managing and developing teams in a retail environment.

• Drive grocery sales, gross profit and departmental profitability.
• Monitor departmental performance against budget and sales targets.
• Analyse sales trends, margins, shrinkage and stock movement to identify opportunities.
• Implement strategies to improve sales and profitability.
• Manage departmental expenses and control operational costs.
• Identify slow-moving and non-performing stock and implement corrective action.

• Ensure optimal stock levels and product availability.
• Manage ordering, replenishment and stock rotation.
• Monitor stock losses, wastage, damages and expiry dates.
• Ensure accurate stock counts and investigate stock variances.
• Maintain effective relationships with suppliers and internal stakeholders.
• Ensure adherence to receiving and stock control procedures.

• Ensure the department maintains excellent housekeeping and merchandising standards.
• Implement promotional activities and ensure correct pricing and product displays.
• Ensure compliance with company policies, procedures and food safety standards.
• Monitor daily operational activities and resolve operational challenges.
• Ensure shelves are consistently replenished and products are readily available.
• Conduct regular departmental inspections and implement corrective action.

• Ensure customers receive exceptional service.
• Resolve customer complaints promptly and professionally.
• Monitor customer feedback and identify service improvement opportunities.
• Ensure the department is customer-focused and maintains high service standards.

• Lead, coach and develop the grocery team.
• Set clear performance expectations and monitor individual performance.
• Manage staff scheduling, attendance and productivity.
• Identify training and development needs.
• Build a high-performance team through effective communication and accountability.
• Manage employee relations matters in line with company policies and procedures.
• Develop succession plans and identify potential talent within the department.

• Achievement of departmental sales targets.
• Gross profit and margin performance.
• Stock availability and replenishment effectiveness.
• Shrinkage and stock loss management.
• Stock accuracy and inventory control.
• Promotional execution and merchandising compliance.
• Customer satisfaction and complaint resolution.
• Labour productivity and cost management.
• Employee performance, development and retention.
• Compliance with operational and food safety standards.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are