Picoquantitativetrading8d ago

Service Delivery Manager

Punemid

OperationsService Delivery Manager

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Quick Summary

Overview

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions.

Technical Tools

OperationsService Delivery Manager

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Pico is looking to expand our Global Service Delivery organization to support our growth in clients and market share. The department sits alongside Sales and Sales Engineering and is focused on successful management and delivery of client projects working collaborative internally and externally. The role of the Service Delivery Manager is accountable for leading delivery across a global book of work (BOW), delivering complex client projects successfully and with the highest level of service, and converting delivery to revenue swiftly. This role is expected to contribute to the Service Delivery strategy, including how delivery supports the company growth strategy through forward‑thinking leadership, scalable operating models, and continuous improvement. Project and programme leadership is a core responsibility, working closely with external and internal stakeholders to assess and document requirements, construct project plans, coordinate delivery, and communicate status across multiple initiatives.

Responsibilities

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Requirements

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- 5 days per week - Tuesday - Saturday
- Weekday hours (Tues-Fri) - 14:30-23:00
- Saturday - 14:30-23:00

This is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC).

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Be a part of Pico Family

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.