Sales Support Specialist - Scarborough Ontario, Canada

Piedmont Plastics is the leading independent and privately held distributor of performance plastics in North America. Since first opening our doors in 1968 with just one location and five employees, Piedmont has grown to over 50 locations across North America, employing over 650 individuals.

At Piedmont Plastics, we are a family, and believe our people are the foundation of our success. Our company culture is engrained in every facet of our business, and we are devoted to maintaining an enjoyable, open, and supportive atmosphere across the organization. We care about and respect one another by demonstrating integrity in everything we do and take pride in giving our employees the ability to thrive in a growth-oriented environment. Our diverse workforce brings passion to the mission of Piedmont Plastics every day – to be best-in-class in the distribution of performance plastics. Our materials can be found in every industry market segment, and we are concentrated on satisfying our customers with expert product knowledge and a solutions-focused mentality.  Join a team that works together in a collaborative and winning environment to continuously exceed customers’ expectations. After all, Piedmont Plastics is “where solutions take shape!”.

We are currently looking for a bilingual Sales Support Specialist for a 6 month contract to help us grow our business in Canada. 

The Sales Support Specialist reengages Piedmont Plastics' inactive customer accounts, using proactive outbound calling and CRM-driven account management to restore lapsed relationships and convert them back into active, repeat buyers through the following duties:

• Make outbound calls to reactivate inactive customers
• Reactivate a minimum of 10 customers quarterly.
• Follows-up on leads using customer relationship management (CRM) tool
• Expedites orders and provides service support for reactivated accounts as needed to complete the reactivation
• Updates CRM with information such as daily call report activity, proactive outgoing calls, and other important information received on sales calls
• Contacts customers and utilizes CRM dashboard and reports to assure customers have not fallen out of contact
• Promote and convert customers to the Blue Account Platform.
• Build strong relationships with branch team to promote a team environment

• At least 2 years of sales experience with a significant track record of obtaining and exceeding sales goals or A two or four-year college or university degree
• A combination of comparable education and sales experience 
• Inside sales experience in plastic, industrial or distribution sales preferred
• Excellent English communication
• Excellent French communication
• Strong math skills
• Outstanding customer focus
• A positive attitude and are a team player