Leasing Specialist | The Century

As a Pillar Properties Leasing Specialist, you make the difference between an apartment and a home!

Leasing Specialists are the first person our prospects meet when they begin their search for a new place to live. For you, it's building a remarkable relationship with all types of people and showing them your passion for ensuring they have an exceptional experience finding their new home.

• →Lease apartments by generating and handling traffic, qualifying prospects, preparing lease documentation, and completing move-in paperwork and procedures.
• →Interact directly with prospective and current residents to achieve maximum occupancy.
• →Interview prospective tenants and record information to ascertain needs and qualifications.
• →Accompany prospects to model homes and apartments and discuss size and layout of rooms, available facilities (e.g. resident lounges, game rooms), location of shopping centers, services available, and terms of lease.
• →Develop full knowledge of required application information, screening processes, and policies regarding rentals.
• →Provide a high level of customer service to residents and team members.
• →Handle resident requests and complaints in a courteous and efficient manner.
• →Ensure model apartments are ready to show, maintain work areas and office, and remain aware of the “curb appeal” of the property.
• →Inspect condition of premises periodically and arrange for necessary maintenance.
• →Report unusual or extraordinary circumstances regarding the property or residents.
• →Shop competitor properties and collect weekly market survey data.
• →Collect rental deposits.
• →Process required administrative forms, reports, and related information.
• →Maintain all resident and property files.
• →Play an active role in the lease renewal and transfer process.
• →Develop and maintain an on-going resident retention program under the direction of the Property Manager.
• →Maintain contact with all apartment locator services and local businesses to provide information material.
• →Keep up-to-date of new technologies, systems, and procedures related to property management and perform related duties efficiently.

• High school diploma or general education degree (GED) required.
• Prior experience in leasing or a sales-oriented environment, or equivalent combination of education and related work experience.
• Basic knowledge of Microsoft Office 365.
• Ability to utilize social media applications.
• Ability to effectively communicate in both verbal and written form with residents, employees, and vendors.
• Knowledge of sales techniques.
• Knowledge of current real estate market conditions.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Strong time management and organizational skills.
• Exceptional customer service skills with the ability to listen actively, understand needs, read between the lines, and ask the right questions.
• Ability to work a flexible work schedule with regular and timely attendance.
• High-energy, motivated, and driven.
• Comfortable in an entrepreneurial culture that places a premium on performance.
• Demonstrates intellectual curiosity; seeks new approaches and challenges that contribute to success at both an individual and team level.
• Strong sense of integrity and ethics.

• Industry-leading base pay plus monthly and discretionary annual performance bonuses
• Paid time off – 9 holidays, 15 vacation days
  • 5 personal days (eligible employees)
• Company-paid Employee Assistance Program (EAP)
• Comprehensive medical, dental and vision, flexible spending accounts, as well as life insurance benefits (eligible employees)
• 401(k) with company match and immediate vesting!
• 30-40% housing discount at any Pillar Properties community
• Company-paid short & long-term disability insurance
• Fitness reimbursement, pet insurance discounts, advanced pay, & tuition reimbursement
• Cellphone allowance for eligible positions
• Paid Designations and company-sponsored training
• Opportunities for advancement and a focus on promoting from within