Principal Technical Account Manager

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Role Summary:

The Principal Technical Account Manager is an architectural visionary and a strategic director for Ping’s most complex, high-risk global accounts. Engaging directly with C-suite and VP-level stakeholders, you will align long-term business vision with technical governance and scale. Beyond individual account management, you own the evolution of global TAM delivery. You will define the strategic KPIs used by the organization, shape company-wide product strategy based on enterprise insights, and drive the integration of predictive AI analytics into global service delivery frameworks.

You will:

• Direct the technical strategy and governance standards for the most complex global accounts, translating long-term enterprise goals into a cohesive product journey.
• Influence the C-suite and align their long-term business vision with Ping’s capabilities and roadmap.
• Own the evolution of global TAM delivery by defining strategic KPIs, creating service frameworks, and driving the strategy for global knowledge sharing.
• Accountable for critical internal initiatives and leading high-level Get to Green strategies for at-risk global accounts.
• Define the requirements and functional scope for internal AI productivity tools, ensuring advanced analytics and AI are integrated into the TAM workflow to provide predictive insights.
• Act as a strategic advocate, shaping company-wide policy and product strategy based on aggregate insights from the world’s largest enterprises.
• Represent Ping Identity as a Global Thought Leader at major industry summits and executive briefings.

You have:

• 10+ years of senior-level technical account management, enterprise architecture, or consulting experience.
• Expert-level mastery of cybersecurity architectures, risk management frameworks, and the ability to design comprehensive, secure enterprise ecosystems aligned with modern security standards.
• Proven track record of operationalizing AI tools, LLMs, and predictive analytics as a force multiplier across technical teams to scale global service delivery and insight generation.
• Exceptional executive presence, functioning as the bedrock of trust and ethical clarity for C-suite stakeholders in high-pressure environments.
• Proven ability to design and implement organizational service frameworks, KPIs, and delivery methodologies on a global scale.
• Deep architectural mastery of enterprise IAM, security governance, and multi-cloud infrastructure.
• Demonstrated history of driving technical enablement and talent strategy across large technical organizations.

You have an advantage if:

• Recognized thought leadership via publications, blogs, or speaking engagements at industry events.
• Experience conceptualizing and deploying custom AI-driven operational tools in a technical service environment.

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives