Case Support Specialist

Description

At Pinnacle Services, our mission is to ensure that quality services are provided to the people we serve, so that they may achieve their full potential and realize their dreams. We are committed to creating and expanding opportunities for people with disabilities. This is demonstrated by our agency’s contribution to the realization of an individual’s choice of caregivers, support, housing and employment opportunities.

• →Departmental Support: Collaborate with Case Management Administrators, supervisors, and leadership to improve departmental processes and workflow efficiency. Assist with administrative tasks that support effective service delivery and departmental goals. 
• →Current on Policies, Rules and Best Practices: Remain up to date on policy, procedure or form/document changes related to records management, contract or persons served contract, documentation procedures.
• →Efficiency: Work with the Case Management Administrators to improve efficiency of the processes of the Case Support Specialist position and/or others within the Case Management Department and agency as a whole. 
• →Database Management: Support the maintenance and use of person served information and records in our PlanStreet software and department information and procedures on our SharePoint site or other future sites. 
• →Prompt Follow Up: Return voicemail and email communication within one business day. Update outgoing message on voicemail and email when working in the community or away from the office for an extended period of time, to identify alternative contact options for individuals on the caseload. 
• →Compliance Reporting:  Prepare, maintain, and distribute compliance reports to the supervisory team. Monitor assigned reporting requirements, assist with data collection and verification, and support efforts to ensure compliance with agency, contract, and regulatory expectations. 
• →Documentation of Tasks Completed: Document the administrative tasks completed for a given person served as a service delivery in PlanStreet system, as directed or when following established process. 
• →Communication and Inquiry Management: Respond to inquiries received through the Case Management Administrator's desk and direct persons served to the appropriate Case Manager or supervisor. Facilitate communication between persons served, case management staff, and leadership by ensuring questions, concerns, and requests are routed to the appropriate individual in a timely and professional manner. 

• Previous experience working in Human Services or an Administrative Role.
• Experience with Microsoft Suite products.