Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
Technical Tools
Other
GENERAL SUMMARY:
The Card Services Specialist processes and researches debit card and ACH transactions, resolves exceptions, reconciliation, quality control, supports branches, and provides timely and professional service to internal and external customers.
The Card Services Specialist performs assigned work accurately and within established deadlines, follows applicable procedures and controls, protects confidential information, and escalates unusual transactions, higher-risk situations, and matters outside assigned authority through appropriate channels.
RESPONSIBILITIES AND DUTIES:
Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
Process and reconcile debit card suspense activity.
Research debit card exceptions and processing discrepancies.
Process Visa debit card, ACH and Zelle disputes in accordance with established procedures and assigned authority.
Process ACH Reclamations
Resolve incoming ACH returns
Load value to gift cards and maintain related records as assigned.
Process sister-bank transactions accurately and within established deadlines.
Print instant-issue debit cards and follow applicable security and control requirements.
Support branches with debit card questions, card orders, travel notices or rules, and related service needs.
Provide support for debit card programs, debit card rewards, and other card-related products and services as assigned.
Communicate professionally with customers, branches, coworkers, management, vendors, processors, and other business partners.
Effective communication and collaboration are essential for this role. While remote work may be available periodically with management approval, this position will be primarily performed on site.
Performs other duties as assigned by management.
Maintain regular and reliable attendance.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of debit card, ACH, disputes, reconciliation, and related Card Services processes and controls preferred.
Knowledge of Fiserv systems preferred.
Proficiency with Microsoft Office applications, Windows-based programs, and standard office technology preferred.
Strong customer service, written communication, verbal communication, and interpersonal skills.
Strong attention to detail and commitment to accuracy.
Ability to research exceptions, identify discrepancies, maintain supporting documentation, and determine when escalation is necessary.
Ability to operate a computer with keyboard accuracy and speed.
Ability to collaborate effectively with management, coworkers, branches, vendors, processors, and business partners.
Ability to manage competing priorities and work accurately under pressure while
Ability to perform detailed transaction processing, research, documentation review, verification, reconciliation, or data-entry work accurately.
Ability to organize work, establish priorities, and meet operational deadlines.
Ability to maintain confidentiality and handle sensitive customer, transaction, card, account, and bank information.
Ability to work effectively in a fast-paced environment with frequent interruptions and competing priorities. handling frequent interruptions.
EDUCATION AND EXPERIENCE:
High School or equivalent.
Banking experience preferred.
PHYSICAL DIMENSIONS:
NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.
