Senior Desktop Support Analyst

United States·Boston - BostonNormalsenior

OtherSupport Analyst

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Quick Summary

Key Responsibilities

Responsibilities include assisting with the deployment and maintenance of various devices, managing OS and application patching using tools like Intune and Jamf, monitoring endpoint security,

Requirements Summary

Required skills include familiarity with Windows and macOS. Advanced knowledge of Microsoft 365 and Active directory group policy management as well as SCCM and Intune.

Technical Tools

OtherSupport Analyst

The Senior Desktop Support Analyst supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management, software deployments, and user support. The ideal candidate is technically inclined, eager to learn, and able to work collaboratively within a dynamic IT environment. They should have a strong focus on customer service and operational excellence.

This position is based in Boston Massachusetts, currently 4 days in the office and 1 remote workday. Hours are 8:00am – 4:00pm. Availability for occasional travel and on-call support is essential.

Responsibilities

~1 min read

→Required skills include familiarity with Windows and macOS. Advanced knowledge of Microsoft 365 and Active directory group policy management as well as SCCM and Intune.
→Must have strong troubleshooting and problem-solving abilities, excellent communication, ability to work independently and in a team, and eagerness to learn new technologies.
→Basic understanding of networking and video conferencing technologies.
→Preferred qualifications include experience with endpoint management tools such Jamf, and familiarity with scripting languages like PowerShell or Python, information technology service management and basic knowledge of networking and video conference support.
→A Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience) is required. ITIL certification and experience in IT support or a similar endpoint support role is also beneficial.

What We Offer

~1 min read

✓4 weeks accrued paid time off + 9 paid national holidays per year

✓Free onsite gym at our Boston Location

✓Tuition Reimbursement

✓Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

✓Robust health and wellness program and fitness reimbursements

✓Auto and home insurance discounts

✓Matching gift opportunities

✓Annual 401(k) Employer Contribution (up to 7.5% of your base salary)

✓Various Paid Family leave options including Paid Parental Leave

✓Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

✓Convenient location directly across from South Station and Pre-Tax Commuter Benefits

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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