Integration Support Engineer

United States·Lehimid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

You will support our clients and internal teams. The integrations you resolve are key components in the overall success plan for the clients they manage.

Technical Tools

Customer SupportSupport Engineer

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

The Integration Support Engineer is a critical player in a program that is key to our long-term success. We need someone who can troubleshoot and fix problems with direct connections between Podium and a client's customer management or order management system.

Responsibilities

~1 min read

→You will support our clients and internal teams. The integrations you resolve are key components in the overall success plan for the clients they manage.
→Troubleshoot & resolve challenging integration issues, ensuring customers can easily see value with Podium.
→You will serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations we offer.
→You will maintain high-quality troubleshooting documentation of the integrations that we support.
→You will be an expert in Podium’s public APIs and SFTP experience.
→Maintain a high level of communication with our clients and internal teams keeping them informed during the resolution process.
→Reading and interpreting technical documentation for various API’s, both internal and external.

1 year of prior experience setting up software or following technical operating procedures
Experience using API’s and AI agents with proficiency in authentication methods
Experience with various tools such as Datadog, Kibana, Zapier, Tray.io, and Jira
Experience using Postman to interact with API’s as well as experience executing command line scripts to initiate on-premise integrations.
Demonstrated over-achievement in managing a large work queue
A base understanding of SQL and being able to write queries for debugging purposes
Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
You will also need to be the type of person who:

Constantly invents new and better ways to get things done.
Is accountable to others. Your projects will be part of a larger client engagement.
Earns the trust of your colleagues by always keeping your commitments.
Keep your key stakeholders informed on the progress being made while fixing integrations.
Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.

Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business