Strategic Onboarding Manager - Enterprise (OEM)

United States·Lehimid

Customer SuccessOnboarding Manager

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Quick Summary

Overview

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics,

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Customer SuccessOnboarding Manager

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

The Strategic Onboarding Manager is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new strategic Automotive accounts. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.

Responsibilities

~1 min read

→Primary contact during initial onboarding of strategic accounts
→Become the expert in Podium’s AI Employees and Podium’s Telephony Solutions as well as all other critical parts of the Podium platform
→Develop and manage project plans, tasks, timelines, milestones and deadlines for assigned projects
→Ensure all/additional customer requests remain within scope of work
→Monitor and report on project status and issues both internally and externally
→Coordinate and respond to customer issues quickly and efficiently
→Coordinate projects with internal teams that include Integrations, Implementation, Product, Enterprise CS, Technical Product Support and Engineering.
→Communicate appropriate timeline and expectations with customers to ensure the ultimate customer experience
→Ensure effective account hand-off to Enterprise CS.
→Building new processes and working with different departments to create a smooth implementation experience

3+ years of experience in an onboarding/implementation role (in SaaS is a plus)
Experience working in a technical role, connecting SaaS systems
Exceptional written and verbal communication abilities
Experience communicating directly with enterprise customers and partners
Proven track record of managing multiple concurrent projects with varying complexity levels
Excellent problem-solving skills
Self-starter with prior experience navigating complex customer environments
Ability to sort through large volumes of data and drive insights and results
Bachelor’s degree

A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
Bachelor’s degree
Experience in the Automotive vertical
Experience with Gainsight and Salesforce