8mo ago

AI Onboarding Specialist - Medspa

Data ScienceOtherCustomer SuccessOnboarding SpecialistSaaS Onboarding Specialist

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Quick Summary

Overview

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

Technical Tools

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At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.

Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.

Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.

Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.

We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles, and ready to get to work, you won’t find a better place to accelerate your career.

The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.

Responsibilities

~1 min read

→Primary contact during the first 30 days of new customer experience
→Podium product expert
→Manage potential escalations within the first 30 days
→Coordinate all account connections (product and integration-related)
→Ensure product adoption through various outreach methods and health scoring of accounts
→Implement and configure AI agents
→Ensure effective hand-off to CSMs after the onboarding period is over
→Conduct full-team trainings for all locations in every account, covering best practices
→Coordinating and responding to client issues
→Building new processes and working with different departments to create a smooth implementation experience

1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
A bachelor's degree in business or a similar field.
Exceptional written and communication skills
Experience communicating directly with clients
Proven track record of managing multiple concurrent projects with varying complexity levels
Excellent problem-solving skills
Self-starter with prior experience navigating complex customer environments
Ability to sort through large volumes of data and drive insights and results
Interest in further understanding and working with AI agents

A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
Bachelor’s degree.
Experience with Gainsight and Salesforce

Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business