Customer Service Coordinator

Netherlands·Amsterdammid

OtherCustomer Service Coordinator

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Quick Summary

Overview

About us: iconic brand, tiny company. Polaroid was founded in 1937 by one of the most seminal innovators of the 20th century, Edwin Land. His motto was,

Technical Tools

OtherCustomer Service Coordinator

As a Customer Service Coordinator, you will play a key role in delivering a seamless customer experience across all touchpoints. You will manage customer inquiries, coordinate orders, and work cross-functionally to ensure efficient operations and high satisfaction. We are looking for a skilled problem solver and enthusiastic self-starter

who can quickly understand customer service challenges and provide thoughtful, effective solutions. In this role, you will be an important part of the Customer Service team, developing strong product knowledge to deliver accurate, timely support and consistently meet or exceed customer expectations.

Responsibilities

~1 min read

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Deliver excellent customer service across email, phone, chat, and online platforms
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Manage and maintain customer accounts with accurate and up-to-date information
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Handle customer inquiries related to orders, shipping, billing, and product issues
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Create, process, and monitor customer orders, ensuring full accuracy
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Collaborate closely with Customer Service team members and the manager
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Work cross-functionally with Supply Chain and Logistics teams
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Coordinate shipments with logistics partners to ensure timely delivery
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Maintain clear internal communication to resolve issues quickly and effectively
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Document customer interactions and identify/report product or process issues