Tax Specialist, Tax Department (2nd Floor), Bartow FL

Essential Duties and Responsibilities:

Note: May perform other related duties and task, as required.

• Answer incoming calls, property tax (Tax), business tax (BT) and tourist development tax (TDT).
• Process:
  • Payments for Tax, BT, and TDT.
  • Applications for BT and TDT.
  • Refunds for processing, Tax, BT and TDT.
  • Tax deed application redemptions, (Tax).
  • Partial payments, including bankruptcy.
  • Transfer of certificates and purchase of tax certificates.
  • Credit card transactions for Tax, BT and TDT transactions.
  • Certificate of corrections to the Tax roll.
  • Homestead Back Assessment taxes.
  • Pro-rations and Orders of Taking (eminent domain) in taxes.
  • ISF (bad) checks.
  • Online Payments.
  • Comment cards.
• Accounting Desk – Balance for all tills
• Assist with corrections, Tax, BT and TDT

• Return incorrect customer payments, Tax, BT and TDT
• Prepare the installment tax roll, Tax.
• Update address changes, Tax, BT and TDT.
• Customer inquiries, correspondence including email.
• Roll Maintenance – Tax, BT, TDT including status code changes, coding and verifying partial payment affidavits.
• Perform tax searches.
• Research the internet regarding address changes, Tax, BT and TDT.
• Send new property owner letters.
• Investigate tax payments that are received without a corresponding tax bill.
• Assist with opening mail, Tax, BT, and TDT.
• Send tax deed warning letters.
• Tracking and distribution of overnight mail including Fed Ex, UPS or other.
• Mortgage company processing.
• Records retention tracking for Taxes.
• Purchasing.
• Assist in Service Centers. This may require additional training.
• Assist with Courier Run.

Job Requirements and Qualifications:

Education and Experience Requirements:

• Requires a high school diploma or general education degree and one year customer service experience.

Certifications, Licenses, Registrations:

• Valid Florida driver’s license or be able to obtain one at time of employment.
• Board of County Commissioner’s defensive driving certificate obtained upon employment, if needed.

Skills and Knowledge:

• Strong written and verbal communication skills are necessary.
• Must possess strong problem solving skills.
• Ability to prepare reports, projects and documents.
• Skilled in researching, collecting and interpreting data.
• Strong mathematical skills.
• Must display a positive and helpful attitude.
• Must be highly dependable and motivated.
• Must have the ability to effectively manage multiple projects at the same time.
• Must be able to provide the public with competent, courteous and accurate customer service.
• Strong time management skills – timely processing of current, delinquent, ad valorem, and non-ad valorem taxes.
• Displays a good working knowledge of the published procedures and regulations governing the TCPC.
• Provide excellent customer service while handling a large number of complex customer transactions.

Working Conditions:

• Climate controlled environment with a moderate noise level.

Physical Demands:

• Lift 25 pounds
• Stand, squat or walk
• Sit for long periods
• Manual dexterity
• Hear at normal level or with accommodation
• Vision at normal range or with accommodation

ADA Compliance: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.