Technical Support Officer

The Service Improvement function within Engineering & Property provides the governance, structure, and support needed to optimise service delivery and ensure consistent, high‑quality outcomes for stakeholders. By establishing the “how we do it” framework, it enables Engineering & Property trade teams to focus on delivering the “what we do”.

Technical Support Officers play a key role in this model, providing operational systems, reporting, and compliance support that underpins effective service delivery. They support the development of performance reporting, work with stakeholders to understand business requirements, and help ensure regulatory and organisational compliance.

This is a varied role combining operational systems support, data analysis, and service assurance responsibilities.