TECHNICAL SUPPORT AND SOFTWARE ENGINEER (Remote)

Spain·VigoRemotemid

Customer SuccessTechnical Support

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Quick Summary

Overview

About the job One of the challenges is to work with existing clients (many of them) and provide first line of support. You will work closely with our customers after-sales department to find the best setup for our customer needs, and provide in-detail technical support by solving tickets and be…

Requirements Summary

The ideal person for this role: You have been in a similar role for at least 2+ years professionally. You have enough technical background to understand how software (APIs, and SDKs) and applications (web and apps) work to be able to become the…

Technical Tools

dockergithub-actionsjavascriptkotlinkubernetesnotionpythonreactvueci-cdcustomer-supportproject-managementtdd

About the Role

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Requirements

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What We Offer

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Nice to Have

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ALiCE is a biometric identity verification solution that allows the online onboarding of new clients, reducing identity fraud and maximizing conversion rate. ALiCE offers a frictionless user’s identity verification in a two-step process: user takes a selfie and captures his ID card, ALiCE does the rest.

ALiCE Biometrics, as a spin-off from the R&D Technology Center Gradiant, was born with the mission of developing the best-in-class onboarding identity verification solution that uses Deep-Learning based Face Recognition and Passive Liveness Detection technology.

We use a lot of exciting technology. This is our technology stack:

Python for our service back-end code.
React, Swift, Kotlin and Javascript (based on Vue.js framework) for front-end work.
RabbitMQ and ELK stack for events queue management, observability and visual representation.
Domain Driven Design as main principle to domain modeling and keep focus on the product.
Test Driven Development to encourage the Outside-In design and improve the quality of our code.
Github for repositories management.
Github Actions for Continuous Integration and Continuous Deployment.
Notion for project management and documentation.
Kubernetes, Docker and Helm to orchestrate our services.
Google AI Cloud and Kong for underlying infrastructure.