Nordic Supervisor - Winter 2026/27

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  Perform opening and closing duties of daily business and facilities. 

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  Participate in a morning Ops meeting with Nordic grooming, patrol, and manager to determine tasks, concerns, and operating status for the day. 

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  Prepare the Daily Conditions Report. 

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  Maintain safety and cleanliness of the Lodge facility, contacting Lodge Services and Building Maintenance when required. 

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  Handle and coordinate Nordic Center incidents, contacting emergency personnel when required. 

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  Provide gracious and effective handling of all guest and employee concerns and problems. 

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  Communicate regularly with the Nordic Manager regarding safety issues, operational needs, staffing, and personnel issues. 

• Ensure efficient and accurate performance and sales at the Nordic ticketing desk.  

• Train and oversee the Lodge Staff team, supporting them as needed. 

• Answer a wide range of guest and employee questions in-person, via phone, and via email, always employing superb customer service. 

• Ensure accurate sales, security, and merchandising of retail inventory. 

• Assist shoppers with retail purchases, questions, and concerns. 

• Maintain a high level of product knowledge and support the Lodge Staff in making retail sales and keeping up the shop.

• Facilitate program sales online, via phone, and in person. Answer detailed questions regarding scheduling, scope, instructor qualifications, and more. This requires use of several complex computer programs (RTP and Flaik), patience, and exceptional customer service. 

• Perform daily lesson and instructor assignments with a high degree of attention to detail. 

• Oversee daily rental operations and staff, ensuring that rental equipment is correctly sold, distributed, and fitted for customers and that it is returned in good condition at the end of the day.  

• Ensure that the Nordic rental fleet is regularly waxed and maintained in good repair. 

• Ensure that customer waxes and repairs are completed in a high-quality and timely manner. 

• Assist the Nordic Cafe Staff as needed, including preparing food, washing dishes, and stocking as directed by the Cafe Lead. 

• Coordinate with the Cafe Staff and Nordic Manager to cover the Cafe Staff during lunch and rest breaks as needed. 

• Ensure health and safety standards are met at all times and troubleshoot issues promptly as they arise. 

• Train and oversee the Lodge Staff team who work in Nordic ticketing, rentals, and retail roles. Troubleshoot challenges as they arise. Manage the rest and meal break schedule for the Lodge Staff team. Through training, culture, and daily management, support this team to succeed in their roles.  

• Make daily lesson assignments for the Nordic Instructors and communicate the daily lesson schedule to the Instructor Team. Use Flaik and RTP for this work. 

• Provide support as needed to Nordic Staff in other roles including Cafe Staff, Outdoor Attendants, Event Staff, Trail Stewards, and Nordic Patrollers. This may include training, break coverage, covering positions when short-staffed, troubleshooting of all types, and maintaining open lines of communication with all staff.  

• Conduct Mid-Season Reviews and regular check-ins with all Nordic Staff.

Secondary Function

• Assist in marketing and promotions of programs and events. 

• Assist in maintenance of social media accounts. 

• Assist with planning and execution of Nordic Center Events. 

• Nordic Supervisors are encouraged to take on additional responsibilities as their particular skill sets, interests, and bandwidth allows.  

Job Scope

Assist in management of nationally recognized Nordic ski operation, 56 km groomed trail network maintained daily from November through May. This role includes training, motivating, and creating a safe workplace for 45 paid employees and 12 volunteers. Work closely with many other resort departments and participate in the coordination of programs and partnerships with area businesses, community groups, and Central Oregon area schools and teams. 

Supervisory Responsibilities

• Number of Employees Supervised: Up to 40 

• Primary Positions Supervised: Nordic Lodge Staff

• Additional Positions Supervised: Nordic Trail Steward, Nordic Outdoor Attendant, Nordic Instructors, Nordic Events Staff, Nordic Pro Patrol, & Nordic Cafe Staff.