Senior Director, Operational Performance

The Senior Director, Operational Performance serves as the primary strategic partner between Health Center Operations, Finance, and Business Intelligence, ensuring alignment between operational performance, financial sustainability, and organizational goals.

As a member of the Clinical Implementation Team, this position translates operational, workforce, clinical, and financial data into actionable insights that support decision-making across the health center division. The Senior Director helps leaders understand the operational impact of financial decisions and the financial impact of operational decisions.

Working closely with Finance, Clinical Services, Revenue Cycle, Human Resources, Information Technology, Business Intelligence, Materials Management, Pharmacy, and Laboratory Services, this role drives performance improvement, resource optimization, financial stewardship, and strategic planning across the organization's health center network.

• Serve as the primary liaison between Health Center Operations and Finance.
• Partner on annual budgets, forecasts, workforce planning, and long-range financial planning.
• Monitor staffing, FTE allocation, salary expenses, productivity, travel, contracted services, and other operational costs.
• Collaborate with Clinical Services, Pharmacy, Laboratory Services, Materials Management, Information Technology, and other departments to improve efficiency and manage costs.
• Develop financial models, business cases, and return-on-investment analyses for operational and strategic initiatives.
• Evaluate resource allocation, staffing models, operational investments, and cost allocation methodologies.

• Serve as the primary operational liaison to the Business Intelligence team.
• Define reporting requirements, performance metrics, and dashboard priorities to support operational and financial decision-making.
• Ensure the accuracy, relevance, and usability of operational and financial reporting.
• Monitor key performance indicators related to access, productivity, staffing, workforce utilization, patient experience, revenue, and financial performance.
• Analyze operational, workforce, clinical, and financial data to identify trends, risks, and opportunities.

• Support strategic planning, forecasting, and organizational decision-making.
• Evaluate new programs, service expansions, growth opportunities, and operational investments.
• Develop recommendations related to staffing, resource deployment, service delivery models, and operational performance.
• Identify opportunities to improve access, workforce effectiveness, operational efficiency, and financial sustainability.

• Serve as a trusted advisor to operational and financial leadership.
• Build strong partnerships across Operations, Finance, Clinical Services, Revenue Cycle, Human Resources, Information Technology, Business Intelligence, Pharmacy, Laboratory Services, and Materials Management.
• Promote accountability, collaboration, and data-informed decision-making across the organization.

• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice.
• A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
• Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility.
• Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience.

• Excellent customer service and communication skills
• Ability to remain focused and calm in stressful situations
• Excellent interpersonal and verbal skills
• Superior oral and written communication skills
• Ability to develop and maintain effective, professional relationships with internal and external stakeholders
• Ability to work effectively as part of team

• Proficient in Microsoft Office Suite or similar software
• Familiarity with Microsoft Excel
• Proficient data management and data analysis skills

• Familiarity with the principles of project management
• Familiarity with principles of process improvement
• Familiarity with the principles of Just Culture
• Sound understanding of financial and budgeting processes
• Maintenance of professional growth and development through continuing education, including participation in conferences, workshops, and professional affiliations

• Strong understanding of ambulatory healthcare operations, healthcare finance, reimbursement, and performance management.
• Advanced financial modeling, forecasting, budgeting, and analytical skills.
• Ability to translate operational priorities into financial strategies and financial results into operational action.
• Strong understanding of healthcare data, reporting methodologies, and business intelligence applications.
• Excellent communication, relationship management, and executive presentation skills.
• Ability to influence across functions and drive organizational performance through collaboration.
• Keen attention to detail
• Excellent organizational skills
• Outstanding time management skills, including the ability to work under deadline
• The ability to produce high-quality work in a fast-paced environment with changing and/or competing priorities
• Well-developed problem-solving and critical thinking skills