Maintain and monitor the quality of patient records; ensure inclusion of all appropriate findings, recommendations and charges.
Identify process improvements for the overall functioning and workflow of the health care center and make suggestion
Identify process improvements for the overall functioning and workflow of the health care center and make suggestions to the Health Care Center Manager, Director of Clinical Excellence, and Chief Medical Officer.
Compliance
Ensure that all Planned Parenthood Federation of America (PPFA), PPMT, federal, state, and any other regulatory agency medical practices and protocols are interpreted, implemented, and managed by all health care center staff.
Ensure compliance with all Planned Parenthood Federation of America (PPFA), National Abortion Federation (NAF), and PPMT policies and standard operating procedures. (Including but not limited to MS&Gs, customer standards, quality assurance, Health Insurance Portability and Accountability Act (HIPAA), personnel, fiscal, risk management, safety, security, pharmacy, and Payment Card Industry (PCI)).
Participate in the Quality Risk Management Program by completing occurrence reports.
Comply with all mandatory reporting requirements.
Patients shall not be subject to coercion in the use of any particular method of Family Planning.
Staff may be subject to prosecution if they coerce or they try to coerce any person to undergo abortion or sterilization procedures.
Understands and works together as a team to meet PPMT productivity goals. Productivity results for each health center will be shared by your manager and staff monthly.
Understands the financial aspects of our business and maintains focus on cost-effectiveness and ultimately stewardship.
Supports, cooperates with, and implements specific procedures and programs for safety and security, confidentiality, quality assurance, compliance with current laws and regulations including HIPAA and mandated reporting, and training.
Cooperates and works together with all co-workers.
Uses tactful, appropriate communications in sensitive and emotional situations demonstrating compassion, empathy, and dignity for all.
Follows up as appropriate with supervisor, co-workers, and patients regarding reported complaints, problems, and concerns.
Promotes positive public image and relations of PPMT.
Completes requirements for acceptable attendance and timeliness to work, uniform, and dress codes including personal hygiene.
Performs other work duties as assigned.
Creates and fosters an environment focused on excellence in customer service and patient-centered care:
Is culturally and linguistically competent and respectful.
Committed to delivering high-quality service.
Understands, anticipates, and responds effectively to patient/customer and internal colleagues' needs and priorities.
Acts to restore patient/client and internal colleague satisfaction.
Collaborates with others to act to implement long-term solutions.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Planned Parenthood of Montana does not discriminate against or allow harassment of any individual based on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, reproductive health decisions, military service, other non-merit based factors, any other characteristic protected by applicable law, or retaliation.
Planned Parenthood of Montana is committed to creating a dynamic work environment that values diversity, inclusion, respect, integrity, customer focus, and innovation.