Patient Access Representative

United States·CharlotteFull-Timemid

Patient Access RepresentativeHealthcare Non-Clinical

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Quick Summary

Key Responsibilities

Patient Customer Service & Communication Respond to a high volume of incoming patient calls in a friendly, professional, and timely manner.

Technical Tools

Patient Access RepresentativeHealthcare Non-Clinical

As a Patient Access Representative at Planned Parenthood South Atlantic (PPSAT), you will play an important role in connecting patients with the health care and services they need. As one of the first points of contact for our patients, you’ll provide friendly, accurate, and compassionate customer service while helping individuals navigate appointment scheduling, insurance questions, service fees, and available health care options. This is an opportunity to make a meaningful difference every day by creating a welcoming, supportive experience for patients and helping ensure they feel informed, respected, and cared for throughout their interaction with Planned Parenthood.

We’re seeking a patient-focused, service-oriented professional who thrives in a fast-paced environment and is passionate about providing exceptional customer service to people from diverse backgrounds. The ideal candidate will have:

A commitment to providing friendly, accurate, and efficient customer service.

Strong communication and interpersonal skills, with the ability to connect with patients from diverse communities.

Experience managing a high volume of inquiries while maintaining professionalism, patience, and attention to detail.

Strong computer skills and the ability to enter information quickly and accurately.

Excellent organizational skills and the ability to manage multiple tasks in a deadline-driven environment.

The ability to communicate information clearly and sensitively, including when responding to repetitive questions or patient concerns.

Responsibilities

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High school diploma or equivalent.

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One to two years of customer service experience, preferably in a health care or social services setting.

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Demonstrated ability to provide excellent customer service in a fast-paced environment.

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Experience using computers and entering data quickly and accurately.

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Strong verbal communication and interpersonal skills.

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Ability to communicate effectively with and relate to patients from diverse communities.

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Strong attention to detail when documenting information and scheduling appointments.

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Ability to maintain professionalism, patience, and sensitivity when addressing patient questions and concerns.

What We Offer

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All PAR's start at a non-negotiable $23.25 an hour and are eligible for periodic pay-increases based on tenure and skill checkoffs. PPSAT's compensation philosophy is based on equity and transparency. The PAR Tier Program intends to maintain and promote internal equity, transparency, and skill growth.