Administrative Representative (Call Center)

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.    The Enterprise brand of Enterprise Mobility has an exciting opportunity for an Administrative Representative. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.   The starting rate of pay is $11.25 based on a 40 hour work week.   This positions is located at San Juan Airport location.   We offer a robust Benefits Package including, but not limited to: - Paid time off - Employee rental car discounts - Retirement savings plan including 401k with matching profit sharing - Health Insurance - Life Insurance - Dental Insurance - Vision Insurance - Training and development   Schedule:   Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.      Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

- High school diploma or GED required; some college preferred - Must have at least 6 months of prior customer service, retail, or administrative support experience - Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.  - No drug or alcohol related convictions on driving record (DWI/DUI)  in past 5 years - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. - Must be at least 18 years old

We are hiring now for immediate openings.  Responsibilities include:

• →Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• →Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
• →Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
• →Meet and greet customers in a friendly and timely manner
• →Provide directions and general assistance
• →Assist to assess condition of rental upon return
• →Notify Management of any known customer problems 
• →Notify Management of any known vehicle problems and any required vehicle maintenance
• →Clean vehicle interior and exterior by hand or by operating washing equipment when needed 
• →Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
• →Perform miscellaneous and backup job-related duties as assigned

 

Equal Opportunity Employer/Disability/Veterans