Live Casino Campaign Monitoring Specialist

ABOUT US:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 11,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 11,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

ABOUT THE ROLE:

The Monitoring Specialist is responsible for continuously overseeing operational activities, systems, and processes to ensure compliance with internal procedures, service standards, and security requirements. The role focuses on identifying irregularities, monitoring live activity, escalating potential issues, and supporting operational integrity through accurate reporting and documentation.

WHAT YOU'LL BE DOING:

Real-time Monitoring

• Monitor live operational activity, promotions, and player interactions in real time.
• Detect suspicious, irregular, or non-compliant behavior.
• Ensure adherence to company policies, procedures, and regulatory requirement.
• Track operational performance and flag incidents.
• Escalate incidents promptly
• Provide detailed incident reports and evidence when required
• Work closely with Operations, Team managers, Game presenters

Quality Assurance Support

• Documentation and feedback for process improvement
• Contribute to improving monitoring process and controls
• Maintain accurate monitoring logs and incident reports
• Prepare daily/weekly monitoring summaries
• Ensure all activities are documented in accordance with company procedures

WHAT WE ASK OF YOU:

• Strong ability to identify patterns, irregularities, and operational risks
• High level of accuracy when reviewing activity and reports
• Ability to assess situations quickly and escalate appropriately
• Clear written and verbal communication in English
• Ability to handle sensitive information responsibly

Technical Requirements

• Experience working with monitoring tools, dashboards, or operational systems
• Basic data analysis and reporting skills
• Knowledge with ticketing Jira system or security management systems

Work Conditions

• Ability to work in shifts, including evening, night, weekends or holidays
• Conduct promotional activities in live studio
• Fast-paced operational environment
• Continuous monitoring of live systems and activities
• Excellent attention to detail.
• Strong communication and organizational skills.
• Fluency in English with proficient written and verbal communication.
• Team player with a positive attitude.
• Good knowledge of MS Office.
• Initiative and proactivity in work.

WHAT WE OFFER IN EXCHANGE:

• Daily lunch at the office
• Private health insurance at Regina Maria
• Gym benefit after 6 months
• Free massage from our qualified in-house masseuses
• A detailed company training on highest standards
• A chance to work in friendly and supportive culture
• Tremendous growth opportunities in a large fast-moving international company
• Private healthcare
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.

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