Customer Service Representative

Are you a seasoned customer service professional with a knack for logistics and a drive for operational excellence? Do you thrive in a dynamic, fast-paced environment where your work directly impacts the success of the business?

Pratt is looking for an experienced and proactive Customer Service & Operations Specialist to bridge the gap between our customers, sales team, and manufacturing operations. This isn't just a phone job—you’ll be a key driver of efficiency, customer satisfaction, and continuous business improvement within the agriculture and manufacturing sector.

As a Customer Service & Operations Specialist, you’ll manage the entire order lifecycle and be a central figure in improving the customer experience and driving operational efficiency. You’ll move beyond simple order entry to participate in value-added projects that lead to overall business improvement and cost savings.

• Serve as the primary point of contact for all customer inquiries, order processing, and complaint resolution.
• Accurately process and place customer orders on a timely basis, including managing complex purchase orders.
• Maintain and update required daily reports and forward essential confirmations (Order Acknowledgements, ASN, and COAs) to customers.
• Coordinate with accounting for credit form approvals and assist sales personnel with account needs.
• Maintain accurate and organized customer files.

• Inventory Control: Actively manage and maintain inventory levels for all required inventoried items.
• Logistics Efficiency: Oversee the drop trailer program, providing recommendations to boost efficiency and reduce costs.
• Product Coordination: Process new product items, including collecting New Item Checklist (NIC) documentation and coordinating approval meetings.
• Warehouse Liaison: Coordinate with warehouse supervision to preemptively avoid problems between the warehouse and the customer; develop strong working relationships across all departments.

• Education: High school diploma or GED.
• Experience: Five years of proven experience in a distribution or manufacturing environment.
• Technical Acumen: Strong computer literacy with proficiency in MS Office (Word/Excel) and modern data management systems.
• Communication: Ability to write business reports, present to groups, and interpret complex operating manuals or performance reports.
• Mathematical Skills: Ability to compute rates, ratios, percentages, and calculate figures such as discounts, costs, proportions, and volumes.
• Problem-Solving: Strong reasoning ability to solve problems where limited standardization exists.

• Specific experience in the Agriculture or Corrugated Container industry.
• Application knowledge of agricultural production processes.

Pratt Industries is America’s 5th largest paper and packaging company with more than 7,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by “harvesting the urban forest."

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, HSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.

Pratt Industries provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.