Service Engineer

Would you like to build a proactive service approach that strengthens customer relationships and creates lasting improvements? As a Service Engineer, you will build and grow our service function, combining customer engagement and commercial opportunities with practical technical support and a structured feedback loop to Engineering and Product Development.

• De Lier, Netherlands

At Premier Tech Controlled Culture, we bring together expertise in horticulture, biological solutions, automation, digital technologies and wastewater management to advance controlled-environment agriculture. We offer solutions ranging from individual equipment to fully integrated, end-to-end automated growing systems, including multi-layer growing solutions, irrigation and water treatment.

• Establish and continuously improve the service workflow, ticketing structure and service documentation
• Pick up incoming service requests, coordinate cases and follow up on their resolution
• Proactively approach customers to identify and create sales opportunities, including agreements, quotations, maintenance, spare parts and upgrades
• Strike the perfect balance between driving billable hours and delivering top-tier support according to our service agreements, ensuring our recurring revenue streams
• Work closely with engineers to translate customer issues into technical solutions
• Provide remote or on-site technical support when needed, including hands-on work on customer units and occasionally support testing in our workshop
• Track recurring issues, document common failures and solutions, and coordinate root-cause analysis
• Share structured feedback with Engineering and Product Development, and follow up on improvement actions

• Higher education (HBO or University) in a technical field, such as mechanical, electrical, PLC or water technology
• 1 to 2 years of work experience or more
• Commercial awareness, or the willingness to develop it
• Hands-on mindset, with practical skills in working with machines
• Service-driven and solution-oriented, persevering until the solution is right
• Fluent in Dutch and English
• Willingness to travel to customers
• Being able to read technical and panel drawings (CAD and E-Plan drawings)

Service | Customer support | Commercial | Hands-on | Troubleshooting

Do your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you!