Continuous Improvement Coordinator

Summary: The CIC role is in addition to one’s primary role within the dealership. The focus of this position is working with and through others by building and maintaining relationships across departments. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with inside the dealership, across PTG’s network and at Daimler Truck North America (DTNA). It’s an exciting role that promotes and contributes to the harmonization of employee experience, customer experience and operational excellence across PTG. This CIC role is a great foray into learning more about our business and industry for future growth opportunities.

 

CIC Responsibilities:

• Promote a culture of Continuous Improvement (CI) throughout your dealership, using the Elite Support Program as your guide. What is Elite Support? Elite Support is an elite network of Daimler Truck dealers who deliver a superior experience, in a consistent manner, at a good value, as validated by the customer.

• Subscribe to The Nine Lean Principles when addressing attitudes and operations throughout your dealership:

1. Take the long view – invest in tomorrow’s profits today.

2. Go and see.

3. Imagine you were your customer.

4. Only empowered people produce powerful performance.

5. Share openly and borrow proudly.

6. Choose the process focus.

7. Learn quickly from triumphs and tragedies.

8. Respect, support and challenge your partners and suppliers.

9. Keep it simple!

• Meet Elite Support criteria on an ongoing basis, and annually, for certification

• Lead and facilitate regular Change Management Team (CMT) meetings (1/month minimum)

• Use trained CI skills to find opportunities for improvement

• Assist department managers in developing and mapping out processes

• Facilitate 5S (Sort, Set in Order, Shine, Standardize and Sustain) projects and perform and ensure regular audits

• Set-up and maintain communication boards, for applicable departments, showing CI metrics and KPIs

• Submit Continuous Improvement Events via Daimler’s Hub, as required by Criteria

• Attend related PTG and Daimler meetings, and events, as required

• Set personal goals and dealership CI goals annually

• Work with your Regional CI Manager to ensure alignment of your dealership’s activities and PTG’s vision

 

Qualifications and Skills:

• Strong and respected leader

• Passion for customer service

• Effective and comfortable working with associates across various levels

• Excellent communication skills (both written and oral)

• Exceptional attention to detail

• Possesses effective time management skills due to multi-tasking nature of the role

• Highly organized

• Goal-oriented

• Innovative

• Self-starter

• Proficient use of relevant computer programs (MS Office, Smartsheet)

• 1+ years of Dealership experience preferred

• Process related training or certifications a plus!