Intake Specialist, HIP

The Primavera Foundation is a non-profit community development organization that has been providing pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services. The Homelessness Intervention and Prevention Program (HIP), located at 702 S. 6th Ave near downtown Tucson, offers a range of services to people experiencing or at risk of homelessness and other low-income individuals and families to assist in addressing basic needs and identifying and accessing resources.

• →Superb knowledge of community resources for people experiencing homelessness or at risk of homelessness and the ability to offer referrals to those resources spontaneously.
• →Excellent verbal and written communication skills.
• →Demonstrated ability to seamlessly multi-task between telephone, documents, and data entry during service delivery.
• →Work independently with minimal daily supervision.
• →Ability to work collaboratively with diverse populations of participants, volunteers, staff, local public agencies and organizations.
• →Effectively manage stress in a fast-paced work environment.
• →Assess and evaluate situations and respond in a professional and safe manner.
• →Ability to positively embrace change and to make course corrections as needed.

• Bachelor’s degree in related field from an accredited college or university.
• At least one year of professional social services work experience as a resource specialist or case manager.
• Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook.
• Proficiency (and minimum one year of experience) with computer database systems for entering data and tracking referral information.
• Demonstrated ability to build rapport and gain trust with diverse individuals.
• Must possess a valid Arizona Driver’s license, clean driving record, proof of insurance, and reliable transportation.
• Current CPR and First Aid certification, or ability to obtain upon hire.
• Level 1 fingerprint clearance card, or ability to obtain upon hire.

Please note: A combination of relevant education and experience may be considered in lieu of degree.

• Bilingual (English/Spanish)
• Demonstrated ability to articulate and implement best practices in housing services for individuals and families experiencing homelessness.
• Demonstrated ability to articulate and implement best practices working with people living in poverty/at risk of homelessness.

• Office environment with moderate office noise levels
• Ability to meet with clients in an office setting and facilitate deskwork processes on a full workday basis.
• Visual acuity and hand dexterity to discern information, complete records and reports, and enter data information into the computer system.
• Ability to climb up stairs and travel to other locations as needed for home visits, meetings, etc.
• Ability to lift 25 pounds.