Customer Relationship Representative

You will be working for a US-based technology company with the leading in Software, Web and mobile app development for businesses in North America helping our independent retailers adopt and embrace this new key component of their digital marketing solution. The role will provide product expertise and best practices consultation to ensure our retailers are getting the maximum value from the product. In addition, this role will be instrumental in soliciting in-market feedback from retailers to help the product development roadmap.

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  Discuss strategies with clients based on marketing and promotional activities that drive
  consumers to shop online and/or in-store.

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  Manage client expectations and oversee website changes to keep client’s websites in line
  with their overall business strategy.

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  Communicate routinely and in a timely manner with clients including responses to
  emails, phone calls, voicemails, and meeting coordination.

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  Participate in and lead webinars/conf calls with clients and field reps as needed.

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  Help determine promotional content and coordinate website/digital changes as needed

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  Conduct monthly website reviews with clients and track progress on the priorities you
  establish together.

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  Train and assist our clients on how to use our products and tools we offer to ensure they
  are aware of all the ways we can help their business

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  Manage requests to resolve website technical and escalating issues to appropriate
  departments.

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  Bachelor’s degree

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  3-5 years of Account Management and Marketing related experience; Agency experience is
  preferred.

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  Excellent interpersonal communication, collaboration, and solution-building skills.

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  Excellent presentation, verbal, written, and organizational skills.

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  Highly organized and strong attention to detail; ability to maintain accuracy while working on multiple customer initiatives at the same time.

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  Ability to learn and work in a fast-paced, high-volume, and deadline-driven environment.

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  Strong aptitude for and knowledge of project and time management.

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  Ability to find solutions and provide effective alternatives when needed.

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  Understanding of advertising, digital marketing, social media, creative services,
  production, retail, and e-commerce.

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  Has a passion for customer service, bringing empathy and compassion to our clients.

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  Ability to think critically and solve complex problems.

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  Experience with Google Analytics

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  Experience with HTML, CSS, and/or Java is preferred