Billing Tech Support Specialist

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Customer SupportIt Support Specialist

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Quick Summary

Overview

Job Title: Billing Tech Support Specialist Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within,

Technical Tools

Customer SupportIt Support Specialist

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Billing Tech Support Specialist who will serve as a Prompt software expert to customers via our email support channel and will be an integral part of our Customer Experience Team.

This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team that ranks 85 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.

We’re doing something special here and this role will be critical in taking Prompt to the next level.

What We Offer

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✓BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

✓Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

✓Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

✓Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

✓Competitive salaries

✓Remote/hybrid environment

✓Potential equity compensation for outstanding performance

✓Flexible PTO

✓Company-wide sponsored lunches

✓Company paid disability and life insurance benefits

✓Company paid family and medical leave

✓Medical, dental, and vision insurance benefits

✓Discounted pet insurance

✓FSA/DCA and commuter benefits

✓401k

✓Complimentary subscription to digital fitness classes and wellness content

✓Recovery suite at HQ – includes a cold plunge, sauna, and shower

Responsibilities

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Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
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Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
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Support engineering ticket creation, review and prioritization
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Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
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Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
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Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Requirements

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3+ years of relevant experience in customer-facing functions such as tech support or similar
Medical billing background required- Physical Therapy billing strongly preferred
Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
Ability to multitask, keep records, prepare reports, and follow specific instructions
Proficient in MS Excel
Exceptional written and verbal communication skills
Eagerness to learn and adopt software