Vice President, Customer Support, TPG

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: 

Technical Excellence & Innovation

• Drive adoption of AI, analytics, automation, and knowledge management capabilities to improve support outcomes.

• Ensure support teams maintain deep expertise in cybersecurity technologies, cloud services, integrations, and emerging threats.

• Establish proactive support capabilities using telemetry, monitoring, and predictive analytics.

• Lead continuous improvement initiatives focused on reducing customer effort and accelerating issue resolution. Cross-Functional Leadership

• Partner closely with Product Management, Engineering, Security Operations, Customer Success, and Professional Services to improve customer outcomes.

• Create closed-loop processes that translate customer issues, feature requests, and support data into product enhancements.

• Collaborate with Sales and Customer Success leadership on retention, expansion, renewals, and executive customer engagements. Talent & Organizational Development

• Recruit, develop, and retain world-class support leaders and technical talent. • Build leadership pipelines and succession plans for critical roles.

• Foster a high-performance culture focused on accountability, collaboration and inclusion.

#LI-JK1

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!