Customer Support Specialist

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

We're hiring Customer Support Specialists to join the Propelus Customer Support team. You'll support one of our two products. CE Broker is the official continuing education tracking system for over 100 regulatory boards, and it helps healthcare professionals stay compliant and licensed. EverCheck helps healthcare employers verify and monitor the licenses and certifications of their staff.

This is a remote, high-volume role in a fast-paced software company. You'll be the human connection in a support process that uses AI tools, and you'll help licensed professionals and employers solve technical issues through live phone, chat, and email support. If you learn new tools quickly, stay calm under pressure, and enjoy solving problems for people, we want to hear from you.

• Two or more years of experience in a contact center or customer support role, ideally at a software as a service (SaaS) company.

• Experience with Zendesk or a similar help desk system. You're comfortable reviewing long case histories and using macros (saved responses) to work efficiently.

• You learn new software quickly.

• You're excited to work alongside AI tools and help shape how we use them in support.

• Excellent spoken and written English. You can explain technical steps in simple, friendly language. Spanish fluency is a strong plus.

• An associate's degree or higher is preferred.

• A quiet, dedicated workspace free from background noise.

• Internet speeds of at least 50 Mbps download and 10 Mbps upload.

• A connection stable enough to support clear phone calls throughout your shift.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference.

• Where state or local leave laws provide additional protections, Propelus will comply with whichever regulation is more favorable to the employee.

• Interview #1: Brief intro screen with our People Ops team

• Interview #2: Introduction with the Hiring Manager

• Interview #3: Team Panel

• Interview #4: Alignment interview with Senior Leadership

If you don’t move forward to the next round, we’ll make sure you know as soon as possible.

Tips for applicants: Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances.

We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like "See resume" or N/A won't lead to an interview. Have some fun with it, we actually read these!

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.