Facilities Systems Analyst - Enterprise Asset Management (EAM) Application Support

Penn State University Parkmid

Systems AnalystBusiness Analysis & Process

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Quick Summary

Key Responsibilities

Ensure the reliable performance of facilities systems/applications. Troubleshoot and resolve related system and user issues. Participate in projects to gather user

Technical Tools

Systems AnalystBusiness Analysis & Process

Responsibilities

~1 min read

The successful candidate will:

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Ensure the reliable performance of facilities systems/applications.
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Troubleshoot and resolve related system and user issues.
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Participate in projects to gather user requirements, design, configure, test, and implement financial systems and applications.
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Monitor system performance and usage to maintain security and reliability.
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Recommend new features or optimizations based on user feedback.
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Work closely with internal and external customers to assist with and diagnose day-to-day software issues.
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Administer and facilitate user access to systems.
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Provide application support and act as the initial point of contact for the Enterprise Asset Management system and supporting systems.
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Escalate tickets that cannot be resolved.
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Handle user access and person, group, and labor record maintenance.
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Ensure the integrity and reliability of applications and their data.
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Provide guidance and expertise to users and stakeholders.
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Create and maintain knowledge base and business process documentation for Tier 1 support.
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Assist with training coordination, classroom support, training logistics, and the development and publishing of job aids.

Requirements

~1 min read

Experience with IBM Maximo or similar Enterprise Asset Management (EAM) applications preferred.
Strong troubleshooting and system support experience.
Experience supporting business applications, user access, and data integrity.
Excellent communication, active listening, and customer service skills.
Ability to work collaboratively with users, stakeholders, and technical teams.
Experience creating documentation, knowledge base articles, and training materials preferred.

Associate Degree No prior relevant work experience required; previous relevant work experience accepted in lieu of education. Required Certifications: None

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

What We Offer

~1 min read

The salary range for this position, including all possible grades, is $49,188.00 - $71,340.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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Location & Eligibility

Where is the job

Penn State University Park

On-site at the office

Who can apply

About this job

Pay per year: $49,188–$71,340 a year; 42% below the $104,000 median for Systems Analyst jobs on Jobera (121 salaries).
Who can apply: United States
Posted: Today
Employer: has 426 open jobs on Jobera.