Salesforce Administrator

• Manage Salesforce environments, including sandbox creation, refreshes, and maintenance. 

• Coordinate and execute deployments between development, testing, and production environments. 

• Support release management activities and ensure system stability during updates and enhancements. 

• Design, build, and maintain custom objects, fields, page layouts, record types, validation rules, and other Salesforce configurations. 

• Evaluate business needs and recommend scalable, sustainable platform solutions. 

• Maintain system documentation and configuration standards. 

• Develop and maintain Salesforce automation using Flows and other declarative tools. 

• Analyze business processes and identify opportunities to improve efficiency and user experience. 

• Support workflow enhancements and continuous process improvement initiatives. 

User & Security Administration 

• Manage user accounts, profiles, permission sets, role hierarchies, and sharing rules. 

• Maintain data security and access controls in alignment with University requirements and industry best practices. 

• Assist with audits, compliance reviews, and governance activities. 

• Develop and execute user acceptance testing (UAT) plans. 

• Validate system enhancements and configuration changes prior to deployment. 

• Document testing results and technical solutions. 

• Create and maintain training materials and user documentation. 

• Conduct onboarding and training sessions for new users. 

• Promote Salesforce best practices and encourage adoption across stakeholder groups. 

Applicants are encouraged to submit both a resume and cover letter for full consideration. In the cover letter, candidates should address the following: 

• Their experience working with the Salesforce platform. 

• Any Salesforce certifications currently held. 

• The Salesforce products or clouds they have supported. 

• Their experience gathering and documenting business requirements, configuring solutions, testing, reporting, and supporting user adoption and training. 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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