Customer Service Specialist with Greek | Enterprise Managed Services

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments, 

• Facilitate offline contract execution between HCP/HCO and internal signatories, 

• Review contracts redline requests and escalate to Legal when needed, 

• Follow up with business owners or HCP/HCO on outstanding contracts, 

• Manage contract amendments by coordinating with stakeholders, 

• Handle complex scenarios related to activities, contracts, travel, or payments, 

• Facilitate HCP travel requests and communicate arrangements, 

• Support post-engagement tasks, including invoice reconciliation and expense recordation. 

• 3+ years of experience in healthcare provider engagements, 

• Proficiency in English allowing for fluent communication both verbal and written, 

• Proficiency in Greek, allowing for fluent communication both verbal and written, 

• Knowledge of HCP engagement compliance and regulatory requirements, including authorizations, 

• Ability to analyze and resolve HCP/HCO engagement issues using research and process steps, 

• Excellent professional communication skills, and strong customer service skills with ability to deliver high-quality support, 

• Experience with contract templates and handling redline requests, 

• Proficiency in Excel, HCP engagement software, and CRM systems, 

• Ability to work independently and collaboratively, as well as to thrive in a dynamic, fast-paced environment,

• Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation).

• Work flexibility - hybrid working model (2 days on-site, 3 days remote), flexible start of the day, workation, sabbatical leave,    

• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,    

• Wide medical and well-being program - a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,  

• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,    

• 3 paid hours for volunteering per month,      

• Additional paid Birthday Day off,    

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.    

• Submit your resume, 

• Have a short phone conversation with our Recruiter, 

• Language level verification,

• Let's get to know each other better during two rounds of interviews. 

If you are interested in this position, please send us your CV in English.   

If you have additional questions, please contact us: pl_mso_career@pwc.com  
Please note that we do not collect resumes in our inbox.   

Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.  

#LI-AW1
#LI-Hybrid