ETIC, Atlassian Technical Support - Associate

Cairo - Eticmid

OtherTechnical Support Associate

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Quick Summary

Requirements Summary

Provide technical support for Atlassian products, ensuring adherence to best practices and standards Manage and optimize application performance, security, and o

Technical Tools

OtherTechnical Support Associate

Advisory

Technology

Advisory - Other

Associate

We are seeking Associate Level 2 and 3 Atlassian Products Support Engineers to join our team. In this role, you will be pivotal in providing technical support for Atlassian products such as Jira and Confluence. You will collaborate with our clients and partners to deliver effective support solutions that align with their business requirements.

You will be part of a team that reports to the Cloud Service Delivery Director and will be an integral part of the team based in Cairo, as well as those delivering client transformation programs across the PwC Global Network, including the UK, the Netherlands and Germany.

What We Offer

~1 min read

At PwC, The skills we look for in future employees. All our people need to demonstrate the skills and behaviors that support us in delivering our business strategy.

This is important to the work we do for our business, and our clients. These skills and behaviors make up our global leadership framework, ‘The PwC Professional’.

The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical and digital, global and inclusive, and relationships.

We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

Whole leadership : The ability to lead yourself and others to make a difference and create a positive impact in a responsible, authentic, resilient, inclusive and passionate manner.

Global acumen: The ability to operate and collaborate effectively with a mindset that transcends boundaries and embraces diverse perspectives.

Technical and Digital : Focus on fast growing technologies and how to make use of them towards digital transformation.

Business acumen: The ability to bring business knowledge, innovation and insight to create distinctive value for clients and PwC.

Relationships: The ability to build relationships of high value which are genuine and meaningful.

Nice to Have

~1 min read

Atlassian, Atlassian Confluence, Atlassian JIRA, Support Tools

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, CrowdStrike, Dynatrace APM, Emotional Regulation, Empathy, FinOps Operating Model, Google Cloud Platform, Inclusion {+ 13 more}